Seminar Topics
If you are interested in any of the following seminars for your organization, please contact me by phone (808-294-2910) or by e-mail. I will ask you a few questions and create a plan of action for your approval. (You may also request a topic not listed here and I'll do my best to accommodate!)
How to Give a Presentation Tomorrow and Sleep Well Tonight
Do you or your employees dread offering ideas, leading meetings, or speaking in front of others? This program provides easy-to-apply techniques to dramatically improve your presentations — whether you're talking to one person, to small groups, or to large audiences. You will be called on to speak in front of others, and people will expect you to be good. Learn how to exceed their expectations!
26 sec voice sample — also available in MP3 format
Raising the Bar
As leaders, you have countless opportunities every day to either raise or lower "the bar." Allowing mediocrity lowers the bar. You can raise the bar by reminding people of standards and by guiding and coaching. This program includes a simple seven-step process for coaching toward excellence.
27 sec voice sample — also available in MP3 format
How to Turn Satisfied Customers into Loyal Customers
These days it's not enough to have satisfied customers. You want loyal customers. This means giving more than is expected, raising the standard of service, and operating as a team. Learn how to build rapport, how to cross-sell and up-sell, and how to under-promise and over-deliver. Learn about the primary experience that all customers want — the one that keeps them coming back for more!
31 sec voice sample — also available in MP3 format
Read the related article that was published in the December 2005 edition of Hawaii Business.
"Is this all there is?" — How to Have and Hold a Winning Attitude
Everyone gets down in the dumps from time to time. How quickly and effectively your employees manage their thoughts, feelings, and behavior makes the difference between mediocrity and success. This program teaches your employees seven tools to help them be happier and more productive.
22 sec voice sample — also available in MP3 format
12 Ways that Women Throw their Power Away
Girlish postures; letting others interrupt; wearing the wrong outfit; using an ineffective tone of voice — these are only some of the ways that women may unwittingly throw their power away. Give your female leaders tools to help them help you. This program will make them laugh, cringe, and even bristle, but it will make an impact!
31 sec voice sample — also available in MP3 format.
Bring Out the Best in Your Team
An aligned team produces better results than a group of individuals working separately. In this hands-on seminar, you will learn what makes a winning team; how personal and team values affect productivity; six behaviors that sabotage team success, and how to turn sabotage into support. (Any program over 90 minutes includes team-building activities.)
32 sec voice sample — also available in MP3 format
A Roomful of Strangers: 17 Networking Tips
One of life's most uncomfortable situations is walking into a crowded banquet room and not knowing a soul. Yet, effective networking is one of the best, and least expensive, ways to build your business. This program demonstrates how to start (and end!) conversations, how to make a positive impression in less than 10 seconds, and how to pave the way for mutually-beneficial relationships.
41 sec voice sample — also available in MP3 format
From E-mail to Proposals . . . Writing Can Be Fun!
A surprising number of well-educated and verbally-gifted professionals are insecure about their writing skills. You may be one of them. Or, you may not be proud of your staff's writing. This program offers tips that will make writing an easier task — including how to get your writing read, how to select powerful words, how to pare it down, and how to get action.
34 sec voice sample — also available in MP3 format
Be Prepared for Buzz!
Have you ever had a TV reporter stick a microphone in your face and ask you some tough questions? Whether your interview is spur-of-the-moment, or planned days in advance, you want to come across well. This program offers more than a dozen tips for interacting with the media — including how to steer the conversation, how to turn a negative question in a positive direction, and how to use body language to your best advantage.
24 sec voice sample — also available in MP3 format
What is your Body Language Saying?
Did you know that more than 60% of your message is sent through body language? Therefore, the savvy communicator learns how to use and interpret this powerful tool. This session is filled with dos and don'ts, from head to toe, that will amuse and educate your group.
38 sec voice sample — also available in MP3 format
The Power of a Professional Image
It takes fewer than three seconds for your customers to decide if your employees are professional. Do they look the part? If not, they will need to work very hard to establish credibility. This program provides dozens of tips for creating a professional image – no matter what line of work they're in. Look better than your competition does!
40 sec voice sample — also available in MP3 format
Dining Etiquette Made Easy
"Is this my bread plate, or yours?" "Is this a finger bowl, or soup?" This hands-on program will banish all doubt. Your staff will learn over 60 tips that will give them confidence when first impressions count. (For children, Pam offers "Manners Can Be Fun!")
31 sec voice sample — also available in MP3 format
What Everyone Needs to Know about Business Etiquette
Everything you need to know about making the best impression: how to dress, make introductions, make "small talk," exchange business cards, host the business lunch, and more. Help your staff develop the social graces that add to their success.
24 sec voice sample — also available in MP3 format