I was sitting at the outdoor lobby of Pioneer Plaza when a man approached me and introduced himself. He said, “You may not remember me, but more than twenty years ago, I attended one of your classes at the Chamber of Commerce. You told me, in front of everyone, that I seemed ‘leader-like.’ No one […]
You bump into someone. “Sorry.” Your phone goes off when it shouldn’t. “Sorry.” You interrupt someone. “Sorry.” These are minor offenses. “Sorry” is fine. And then there are times for An Apology: ~ You shared news that was given to you in confidence. ~ You withheld vital information. ~ You broke an agreement. These are more serious offenses. […]
Just as the alternator in a car charges its battery, you want your audience to charge YOU. If your audience is a sluggish alternator, you will soon become a drained battery. Audience members don’t know it’s their job to charge you. Thus, you have to show them how. You do this by coming out from behind the lectern, asking […]
She doesn’t return your phone call. He doesn’t respond to your e-mail. She glances away from you when you try to make eye contact. And now, as my friend Susan put it, you “make s*%# up.” She must be mad at me. I must have offended him. She wants to avoid me. This is normal. When […]